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Only 4.2 stores can / may be updated to version 5.0.
If your store is still running with an older version than version 4.2, an update to version 4.2 is required in advance.
You can view the current store version in the admin area under "System -> System information".

Before the update, the following technical requirements must be met on the server or hosting:

• The ASP.NET Core Hosting Bundle must be installed on the server / hosting. Download at:
  https://dotnet.microsoft.com/en-us/download/dotnet/67.0
• The AppPool in IIS must be set to 64-Bit.

Other important preparations in the store admin area:

• Delete guest users: before starting the update and deleting the old store files accordingly, please perform the "Delete guest users" task in the admin area under "System -> Scheduled tasks".
• Set media location to file system: if you have previously stored the media (content such as article images, videos, etc.) in the database, please change this to "File system". You can make this setting under "Configuration -> Settings -> Media". After the update, the media can be stored in the database again.